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Shipping

We ship from Bali to the world. Duties and shipping are included in the price, so there is nothing more to pay on delivery.

When your order leaves

In Bali, orders placed before 7 pm are delivered the same day. Everywhere else, orders leave the atelier within 2 business days. You receive a tracking link by email as soon as yours does.

Delivery times

BaliSame dayOrder before 7 pm. 2-hour express in main areas

Indonesia3–4 daysOutside Bali, by JNE

Worldwide3–6 daysExpress by DHL. Customs can add a day or two

Boutique pickupFreeChoose it at checkout

Indonesia and worldwide: business days, counted from the day your order leaves.

A late or damaged parcel

Write to us at hello@bonjourbali.co. We follow it up with the courier and send you a replacement or a refund.

Returns

Your 14 days to return start on the day your parcel is delivered. See Returns, exchanges & warranty.

Returns, exchanges & warranty

You have 14 days from delivery to return or exchange a piece. Your straps are guaranteed for 12 months.

Online orders: 14 days from delivery

Wherever you are, your 14 days start on the day your parcel is delivered, as shown by the tracking. To be accepted, a piece must be:

unworn and unwashed, with its tags attached
swimwear: tried on over underwear, with the hygiene liner in place
straps: in their original pouch

Choose a refund to your original payment method, or store credit.

What can't be returned

Swimwear without its hygiene liner, or worn in the water
Straps made for you at the atelier. They are covered by the warranty below
Gift cards

Pieces bought on sale can be exchanged for store credit only.

Return shipping

Who pays depends on why the piece comes back.

	You changed your mind	A defect, or our mistake
Bali	Free at the boutique. By courier, at your cost	Free. We collect it
Indonesia	At your cost, to our Denpasar office	Free. We book the courier
Worldwide	At your cost, by a tracked service	Free. We send a prepaid label

Our mistake means a wrong piece, size or colour, or a fault on arrival. Send us photos first: when the fault is clear, you may not need to send the piece back.

For a return from abroad, we send you the address and a customs note to put on the parcel, so it can enter Indonesia without duties.

Exchanges

For the same piece in another size or colour, subject to availability
One exchange per piece
We ship the new piece free as soon as your return reaches us and passes our check. At the boutique, we exchange it on the spot
Sending back the first piece follows the return shipping table above
For a different piece, return yours for a refund or store credit, then place a new order
If your size is no longer available, we refund you or give you store credit

Refunds

We refund you within 7 to 10 business days of receiving and checking your return, to your original payment method. Your bank may take a few more days. We never deduct the shipping or duties we paid on your order.

Bought at the boutique

Exchange or store credit within 7 days, with your receipt, on the same conditions. Straps made for you at the atelier are final.

Strap warranty: 12 months

Every Bonjour Bali strap set of 2 is guaranteed for 12 months from the date of purchase, online or at the boutique, ready-made or made for you at the atelier. Our straps are made to swim, so the sea and the pool are normal use.

Covered: a defect	Normal wear	An accident or misuse
The cord breaks The clasp no longer closes, or breaks A stone, pearl or bead comes loose A knot or crimp opens	Stones, pearls and shell softening in shine or colour with sun, salt and chlorine Light marks on the clasp A cord that relaxes slightly over months of wear	A strap pulled, caught, crushed or cut A stone chipped by a knock or a fall Bleach, cleaning products or jewellery cleaner A clasp forced onto a ring wider than 12 mm A repair or change made by someone else Loss or theft

Normal wear and misuse are not covered.

What we do

We repair first: our team restrings your strap at the atelier. If it can't be repaired, we replace it with the same strap. If a stone is no longer available, we choose the closest one with you. The warranty gives you a repair or a replacement, not a refund. A repaired or replaced strap keeps the months left on its warranty.

How to claim

Write to hello@bonjourbali.co or WhatsApp +62 823 1408 7737 with your order number or boutique receipt, and two photos: the whole strap and a close-up. We reply within 2 business days.

In Bali. Bring your strap to the atelier, inside our boutique. We usually repair it the same day.
In Indonesia. Once we confirm the defect, we book the courier both ways to our office: Jl. Cargo Taman IV No.30, Ubung Kaja, Denpasar, Bali 80116.
Worldwide. When the defect is clear on the photos, you keep the old strap. We send you a new one, tracked, at our cost. It leaves Bali within 10 business days. Coming back to Bali? You can have it repaired at the atelier instead.

After 12 months

We still restring straps at the atelier. We give you a price before we start.

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