ORDERS & DELIVERY
At Bonjour Bali, we aim to make every delivery as seamless and enjoyable as your shopping experience.
Each order is carefully handled by our partner boutiques and verified by our logistics team before dispatch ensuring your items arrive safely and beautifully packaged.
ORDER PROCESS
- Browse & Select – Choose your favorite pieces from our curated boutiques.
- Secure Checkout – Complete your order with our safe and encrypted payment system.
- Boutique Confirmation – Once confirmed, your items are prepared for shipment.
- Delivery & Tracking – Receive real-time updates via email or WhatsApp once your order ships.
DELIVERY TIME
Bali Orders:1-3 Working Days
International Orders: Coming soon
Delivery times may vary slightly depending on boutique location and courier service.
SHIPPING PARTNERS
We work with trusted logistics providers including GoSend, JNE, and DHL Express to ensure safe and timely deliveries both locally and internationally.
PACKAGING
Each order is beautifully packed by our partner boutiques reflecting the aesthetic and story of each brand, while maintaining Bonjour Bali’s luxury standard.
ORDER TRACKING
Once your order has been shipped, you’ll receive an email or WhatsApp message containing a tracking number and link to follow your delivery in real-time.
RETURNS & EXCHANGES
We accept returns within 24 hours of delivery for items that are unworn, unwashed, and in original condition with tags attached. To start a return, please contact our support team at support@bonjourbali.co or via WhatsApp.
NEED HELP?
Our Customer Service team is here to assist you from Monday to Saturday, 10 AM – 6 PM (WITA).
Email: support@bonjourbali.co
Bonjour Bali – From our island to your doorstep, with care and love.